Privacy Policy

Welcome to The Roasters' Guild's Privacy Policy. This policy explains how we collect, use, disclose, and protect information that applies to our website visitors and customers. We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to our online platform, The Roasters' Guild, which showcases artisan coffee offerings and attracts local customers.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes information you voluntarily provide to us when you interact with our site, such as your name, email address, phone number, and postal address (e.g., when you make a purchase, subscribe to our newsletter, or register for coffee workshops).
• Transaction Data: When you purchase coffee beans, pastries, or register for a workshop, we collect information related to your transaction, including product details, purchase price, and the date and time of the transaction. Payment card information is processed securely by third-party payment processors, and we do not store your full payment card details on our servers.
• Technical Data: This includes your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: We collect information about how you use our website, including the pages you view, the links you click, and other actions you take on our site. This helps us understand what content is most engaging for our visitors.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Our Services: Fulfilling your orders for coffee beans, pastries, or workshop registrations, and processing transactions.
• To Improve Our Website and Services: Analyzing usage data to understand user preferences, troubleshoot technical issues, and enhance the user experience on our online platform.
• Marketing and Communication: Sending you newsletters, promotional offers, and updates about our artisan coffee, workshops, and events, if you have opted in to receive such communications.
• Customer Support: Responding to your inquiries, comments, or requests for assistance.
• Security and Fraud Prevention: Protecting our website and services from fraudulent activities and unauthorized access.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.

6. Cookies

Our site uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for functionality (e.g., remembering items in your cart) and analytics (e.g., understanding website traffic). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Third-Party Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company Name: The Roasters' Guild

Address: 35 Fairview Mall Drive, Toronto, Ontario, M2J 3C5, Canada